At the heart of Progressive Insurance lies a story of founding rooted in 1937, brought to life by the visionaries Jack Green and Joseph M. Lewis. Headquartered in the welcoming town of Mayfield Village, Ohio, Progressive isn’t just an insurance company; it’s a beacon of savings and customer-focused policies.
In the late 2020s, Progressive Insurance achieved a significant milestone, becoming the largest motor insurance carrier in the U.S., a testament to its commitment to its customers’ safety and security.
Traded on the bustling floors of the NYSE under the symbol “PGR,” Progressive is more than a corporation; it’s a trusted entity in the world of finance.
What sets Progressive apart, apart from its impressive market presence, are its shareholders.
The Vanguard Group and BlackRock Inc., alongside Wellington Management Group, State Street Corporation, and JPMorgan Chase & Company, stand as the pillars of support, ensuring that Progressive continues to thrive and grow.
Progressive Insurance company history
Established in 1937 by visionaries Jack Green and Joseph M. Lewis, Progressive Insurance symbolizes their commitment to securing vehicle owners. Their early foray into the insurance world set the stage for the company’s evolution.
By late 2022, Progressive Insurance rose to prominence as the largest player in U.S. motor insurance. In 2023, Fortune 500 acknowledged its growth, ranking it 88th among the nation’s leading corporations.
Progressive doesn’t just lead; it pioneers. The company introduced innovations like drive-in claims centers, the Safe Driver Plan, and custom payment plans for nonstandard policyholders.
Tools like the Name Your Price Tool and the Snapshot program illustrate their forward-thinking approach.
Behind the scenes, Progressive operates within a corporate culture founded on creativity, diversity, and social responsibility.
They actively support causes like art education, environmental sustainability, and LGBTQ+ rights, embodying their commitment to making a positive societal impact.
In the public eye, Progressive Insurance proudly features the iconic character Flo. Her memorable presence in humorous commercials has made her a beloved figure in American pop culture. Flo’s friendly persona not only enhances Progressive’s brand but also endears the company to a broad audience, reflecting its core values.
Progressive Insurance Careers from the Comfort of Your Home
The Home Office Haven:
Envision a workspace meticulously designed to offer the coziness of home and the effectiveness of a professional setup. At Progressive, the significance of a comfortable work environment is understood, and it has been transformed into reality.
Flexibility as a Pillar:
Freedom is enjoyed by our employees to work from home full-time or choose schedules that align with their unique needs and responsibilities. Continuous additions of remote and work-from-home job opportunities are made, ensuring that the perfect fit can be found by everyone.
Resources for Empowerment:
Empowerment of our remote team is an enduring commitment, with a range of online tools, virtual training, and a wealth of resources being provided for personal growth. The opportunity for employees to connect with various Employee Resource Groups is offered, fostering a sense of belonging.
Harmonizing Work and Life:
At the core of our approach is the balancing of professional duties with personal life. The maintenance of a harmonious equilibrium while delivering top-notch service to customers and agents is ensured by Progressive.
Progressive employee benefits
Fostering a Caring Environment:
Progressive’s mission places people at its core. Its customer care professionals transcend their role as mere employees, becoming integral members of an extended family. With the support of inspirational leaders and compassionate colleagues, they serve as guiding figures through the intricacies of insurance.
Nurturing Your Future:
Progressive offers more than just employment; it paves the way for a brighter future. Expect competitive compensation, a comprehensive benefits package, and an abundance of opportunities for career growth when becoming part of this family.
Creating an Impact:
Progressive presents various customer care roles, each meticulously designed to make a tangible difference:
- Claims Customer Care Representatives: Trusted support post-accident, providing guidance and reassurance.
- Customer Service Representatives: Always ready to assist, offering clarity on policies and coverage.
- Inbound Sales Representatives: Experts in aligning customers with personalized products and services to cater to their unique needs.
- Bilingual Customer Service Representatives: Devoted to delivering seamless service to Spanish-speaking customers.
Embark on Our Journey:
For those eager to join the mission, the careers website is a gateway to customer care positions. By participating in the talent network, candidates stay updated about new opportunities. Many of these roles offer the flexibility to work from the comfort of one’s home.
Your Chat Companion:
Introducing an innovative AI-powered chat mode, tailored to deliver quick, summarized answers and ignite creative inspiration. Whether it’s trivia questions or assistance in creating images, individuals are encouraged to seek help. This chat mode is there to accompany you on your journey.
Progressive Insurance Company Products
Auto Insurance: We know your car is more than just a vehicle; it’s your freedom. Our auto insurance covers damages and injuries from accidents involving your car or other vehicles. You have the flexibility to choose from various coverage options, including liability, comprehensive, collision, uninsured/underinsured motorist, and roadside assistance.
Home Insurance: Your home is your sanctuary, and we want to protect it. Our home insurance product shields your home and personal property from risks like fire, theft, vandalism, and natural disasters. You can also add coverage for personal liability, water backup, personal injury, and identity theft.
Renters Insurance: Renting a house or apartment? We’ve got you covered. Our renters insurance takes care of your personal belongings and liability. It even covers additional living expenses if you have to temporarily relocate due to a covered loss.
Motorcycle Insurance: Feel the wind in your hair while we take care of the rest. Our motorcycle insurance provides coverage for your bike and accessories, protecting you from damages and injuries resulting from accidents or theft.
RV Insurance: Adventures await with peace of mind. Our RV insurance safeguards your recreational vehicle and its contents from accidents or theft.
We offer different types of RV insurance, including motorhome insurance, travel trailer insurance, fifth wheel insurance, and camper insurance.
Life Insurance: Life is unpredictable, but we can help you plan for the unexpected. Our life insurance provides financial protection for your loved ones in the event of your passing.
You have the choice between term life insurance, offering coverage for a specific period, and permanent life insurance, offering coverage for your entire lifetime.
At Progressive, we’re not just an insurance company; we’re your partner in life’s journey, providing the protection and support you need.
Progressive Company Gap Insurance
Protecting Your Investment: In those unexpected moments, where life takes an unexpected turn, gap insurance steps in. It ensures you won’t be left covering the gap between your car’s actual cash value and your loan or lease balance from your own pocket.
Flexibility Matters: Adding gap insurance to your existing policy, or even a new one, is easy. As long as your loan or lease isn’t paid off, you can safeguard your investment. We’re here to make sure you have options.
When You’re in Control: We understand that life changes, and so do your insurance needs. When the time is right, you can drop gap insurance. Usually, it’s when your vehicle’s value aligns with your remaining balance. We believe in giving you the freedom to make choices that work for you.
Your Journey, Your Decision: Getting a quote for gap insurance is simple. You can do it online or reach out to us with a call. We’re here to make sure you have all the information you need to protect what matters most.
Progressive Insurance card
Virtual Convenience: When accessing your insurance card online, a simple login to your Progressive account and the selection of “Get your ID card” is all it takes. From there, the ability to download, print, or email your insurance card as a PDF file is readily available.
App-Based Access: For the technologically inclined, the Progressive mobile app provides constant access to your digital insurance card. This mobile solution also allows you to save it on your device or distribute it to others as needed.
Traditional Channels: Opting for a copy of your insurance card through regular mail is still a valid choice. A phone call to Progressive at 1-866-749-7436 or a login to your account followed by the selection of “Mail/Fax ID Cards” will initiate the process. Please note that delivery through this method may require up to 10 days.
Tech-Savvy Fax: If you’re comfortable with modern communication methods, consider requesting your insurance card by fax.
A phone call to Progressive at 1-866-749-7436 or accessing your account and selecting “Mail/Fax ID Cards” will suffice. Ensure you provide the necessary fax number and the recipient’s name for successful delivery.
Company’s policy specifics
Policy Exclusions: Progressive Insurance policies come with certain exclusions, which outline specific situations or events not covered by the policy. Key exclusions include:
Intentional Acts or Fraud: If you or someone on your policy intentionally causes harm or attempts to deceive Progressive Insurance, your claim might be declined.
Wear and Tear or Mechanical Breakdown: Normal wear and tear, like rust, corrosion, or mechanical failure, typically isn’t covered.
Coverage Limits: Progressive Insurance policies include coverage limits, specifying the maximum amounts for covered claims. Consider these common limits when tailoring your policy:
Liability Coverage: Mandatory in most states, it pays for injuries or damages you cause. Limits are typically expressed as three numbers (e.g., 25/50/25), indicating maximum payouts per person for bodily injury, per accident for bodily injury, and per accident for property damage. Higher limits offer increased protection.
Deductibles: Progressive Insurance policies come with deductibles, which are the amounts you must pay out of pocket before Progressive Insurance covers a claim. Common deductibles include:
Comprehensive and Collision Deductible: This applies to damage to your vehicle and can range from $0 to $2,500 per claim. You can select different deductibles for each.
Add-ons or Riders: Enhance your protection with additional coverages and features:
Loan/Lease Payoff Coverage: This helps pay off your loan or lease if your car is stolen or totaled, and you owe more than it’s worth.
Rental Car Reimbursement: Covers rental car expenses after a covered accident, up to policy limits.
Roadside Assistance: Includes services like towing, lock-out assistance, fuel delivery, and more.
Progressive Insurance Company FAQ’s
How can I contact Progressive Insurance? Reaching out to us is a breeze! Progressive Insurance offers multiple ways for you to connect. You can have a chat with our friendly representatives online or send us an email. To chat, visit our website and click on “Chat with us.” For emailing, simply log in to your policy and select “Email us.” If you prefer the personal touch, feel free to give us a call.
How do I file a claim with Progressive Insurance? Filing a claim with Progressive Insurance is simple and convenient. Whether you’re already a Progressive customer or not, we’ve got you covered. For our valued customers, you can log in to your policy or use our mobile app to get your claim process started. If you’re new to Progressive, filing a claim as a guest is easy through our online platform.
How do I make changes to my policy with Progressive Insurance? Customizing your policy with Progressive Insurance is a breeze. You have the flexibility to make changes online, through our mobile app, or with a friendly call to our customer service team. Update your personal information, add or remove vehicles and drivers, or tweak your coverages and deductibles – it’s all in your hands.
How do I cancel my policy with Progressive Insurance? If you ever decide to cancel your policy with Progressive Insurance, we’ve made the process just as straightforward as everything else. You can choose to do it online, via our mobile app, or by reaching out to our customer service.
Progressive Insurance claims
Navigating Claims with Progressive Insurance:
Filing a claim with Progressive Insurance is designed to be a seamless process. You can initiate your claim online, through our mobile app, or by contacting our dedicated claims center.
Our compassionate representatives will guide you through your coverages, provide a reassuring presence, and assist in assessing the extent of your damage. Whether you choose repairs or a payment for estimated costs, we offer flexible solutions, including various inspection and repair options.
Stay Informed:
We keep you updated on your claim’s progress through email, text, or phone calls. You can easily check the status of your claim online, via our mobile app, or by contacting our responsive claims center. Your dedicated claims representative or estimator is always available to address your questions and concerns.
Gathering Necessary Documents:
Our caring team helps you through the paperwork. Common requirements include your policy number, personal information, photos or videos of the damage, repair receipts, and, if applicable, a copy of the police report. If requested, we guide you through completing a proof of loss form.
Swift Resolution:
We appreciate the urgency of getting you back on the road swiftly. The approval time varies but typically ranges from a few days to a few weeks based on factors like damage complexity and part availability. We’re here to minimize disruptions and facilitate a seamless transition.
Your Feedback Matters:
We value your feedback immensely. While some customers have praised our prompt and efficient service, the kindness of our staff, and the fairness of our compensation, we also acknowledge areas for improvement. Your insights guide us to provide an even more compassionate and supportive claims experience
Contact information
| Category | Contact Information |
|---|---|
| Phone Number | 1-800-776-4737 |
| Address | 6300 Wilson Mills Road, Mayfield Village, Ohio 44143 |
| Customer Service Contact | – Phone: Available 24/7 – Email – Chat – Mail – Online policy management – Mobile app |
| Policy Details | – Insurance products: Car, home, renters, motorcycle, RV, boat, life, and more – Customizable coverage and discounts |
| Email Address | progressive@progressive.com |
| Fax Number | 1-877-280-5587 |
| Operating Hours | – Customer Service: 24/7 – Sales: Mon-Fri, 8 a.m. – 11 p.m. ET; Sat-Sun, 9 a.m. – 6 p.m. ET |